Analyst II, Dispute Resolution

Description

Analyst II, Dispute Resolution

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible: Hybrid Onsite Location(s): Coyol, A, CR

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer and has been recognized with the Catalyst Award in 2022, a prestigious recognition of diversity, equity and inclusion excellence. Also, we have a Gender Equality Policy to support our compromise.

Hybrid Roles:

Boston Scientific's hybrid workplace includes WFH and onsite. You will have the opportunity to discuss details in the interview.

About the role:

Part of a high-performing, customer-centric team within Global Business Services (GBS) providing one or more business services to Boston Scientific. Ensures consistency with global processes and maximizes operational efficiency.

Responsible for solving customer disputes and pricing issues following policies and procedures to minimize loss of credit loss and maximize collection achievement.

Your Responsibilities include:

• Performs all Dispute Resolution activities, supporting the Collection’s team
• Responsible for determining the root cause for disputes/deductions, understanding the order to cash process end to end, and resolving issues that consist of unpaid invoices and deductions/short payments in a timely manner
• Organize, analyze, and resolve disputed/deducted billing issues that impact the cash collection process, credit and rebill when necessary, effectively convey via verbal or written communication a summary of the root cause, conclusion, and resolution of billing issues that are impacting the collection process
• Independently set priorities, and overcome challenges, and obstacles by taking responsibility to make decisions to drive goals/assignments to completion
• Collects and analyzes large quantities of data to identify root causes. Provide supporting data and leads initiatives to eliminate the root causes of disputes and deductions
• Negotiates solutions, maintaining an assertive, yet professional manner; understands that there are different negotiation styles and adapts as the situation demands
• Establish strong working relationships with both internal and external stakeholders, developing a strong understanding of the intricacies of large, complex customer organizations
• Provide monthly reporting on controls within the required deadlines
• Prepare periodic management reports on KPIs, including Dispute aging metrics
• Assist AR Management with ensuring accurate and timely close activities
• Supports AR Management on current and future projects and initiatives, including but not limited to implementation, testing, determining key stakeholders, and documenting processes
• Assist with performing analysis and audit requirements, preparing documentation, and audit of SOX controls to ensure the controls function as intended
• Adhere to all financial and internal controls
• Provide support for documenting controls and processes in assigned areas, particularly for changes, including DTPs
• Provide recommendations to management for process improvements identified through the processes performed during the month
• Other projects and responsibilities may be added at the manager’s discretion
• Be part of the transactional activities when required and accomplish the goals
• Know all aspects of the Accounts Receivable function
• Support a work environment of continuous improvement that supports BSC's Quality Policy
• Act as liaison between AR and external/internal customers, partnering closely on issues with the collectors

• Performs other related duties as assigned

What We’re Looking For:

• Bachelor's degree in Accounting or Administration
• English Level required: 80-90%
• Experience: At least 3 years
• Proficient in Microsoft Office Suite or related software as well as other accounting software programs
• Ability to work independently and in a fast-paced environment
• Ability to anticipate work needs and interact professionally with customers
• Excellent organizational skills and attention to detail
• Knowledge of applicable accounts receivable/cash/general ledger systems and procedures, financial chart of accounts, and corporate procedures
• Experience with SAP, or other accounting system is highly recommended

Requisition ID: 564592

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.

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